Returns & Exchanges
At White Rose Tools, we stand behind the quality of our equipment and offer a 30-day return policy to ensure you have the right tools for the job. If you are not completely satisfied with your purchase, we are here to help with a straightforward exchange or refund process.
Initiate Your Request
Contact our customer support team via email with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the unused tools in their original packaging, ensuring all manuals, accessories, and the RMA form are included to avoid processing delays.
Ship the Item
Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping your tracking receipt for your records.
Inspection and Refund
Once our technicians verify the condition of the returned items, we will process your refund or dispatch your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing